Frequently Asked Questions
Below are answers to some of the questions we’re frequently asked. Have a question not answered below? Shoot us an email at email@example.com and we’d be happy to help.
Do I have to be local to work with you?
No, we work with clients all over the United States (and even some internationally).
How long have you been in business for?
We were founded in 2014, but all of our staff has experience from before then.
Do you work with direct competitors in the same region?
In short, yes. Web Design, Social Media, and some of other services won’t ever put you in a position of competing with another client of ours.
If we determine your SEO campaign, or the SEO campaign of a new client will directly compete against each other (which we define as sharing 75% of the same keywords) we’ll refer the newer client elsewhere.
Do you guarantee results?
No company can guarantee a first page ranking, and if they do – they’re being dishonest. That being said, it’s definitely possible to work with an agency that’s had success in the past working with proven methods like us.
Who do I contact if I have questions regarding my account?
Direct clients will be assigned a Client Success Manager, to help them every step of the way and act as the primary point of contact. Partners will have the same level of care, though they’ll be assigned a Partner Success Manager.
Is there a cost associated with becoming a partner?
No, becoming a partner is free though there is an application process. Some partner benefits (real time dashboards and white-label calling) are only unlocked after their first project is started.
Who manages my clients?
Your clients should use one of your sales team members or account managers as their primary point of contact, though we’re always available to step in and provide sales and support assistance at any time.
What kind of things do I need to give you to whitelabel my account?
We’ll need access to an email account from your company domain, copies of your logos and color schemes, and the names and contact information of staff that will be involved in managing your clients.
How much does a website cost?
The cost of a website depends on quite a few factors (whether it’s an eCommerce site, needs special integrations, the number of pages, etc..). Talk to one our design experts today for a free quote!
How long will a website take to build?
While the time it takes to build a website will vary based on the complexity of the site, most sites are completed in 2-4 weeks. Request a quote to get more information on pricing, and a time estimate based on your projects needs.
Will I be able to update my website once it's finished?
Absolutely, we’ll train you on how to use and update your website with our easy to use website editor once your site is completed. If you need more guidance after the site is launched, you can always shoot us an email and we’d be happy to help.
Who hosts and maintains the website?
We’ll host your site, provide monthly backups and core updates, and do any maintenance you’ll need as long as you’re with us.
Note: Some government clients are required to host their own site, and we’re fully able to accommodate that.
How much input do I have in the process?
We value your input! That’s why from the start, we work with you to get ideas on design and functionality so both you and your visitors are happy.
We provide a set amount of revisions to every site we do to ensure you’re happy with the results.
Who writes the content for the site?
Most clients write their own content, or reuse a lot of it from their old website. If you don’t want to write your own content, we have a Content Writing service available to help you out.
What if I need help with my site down the road?
Support for your website is never more than a call, email, or live chat away.
Search Engine Optimization
Do you require a contract?
Since SEO is a long term strategy, and you normally won’t see movement in the rankings until the 3 month mark and an ROI until 6 months in we require a 6 month contract.
Who chooses what keywords I rank for?
Before any SEO project, we’ll have a keyword research phase where we’ll discuss what are the most profitable areas of your business to drive traffic towards and have enough search volume to be worth the investment.
Why are my Google and Bing rankings different?
Google and Bing use different ranking algorithms, and therefore their results may be different. We use strategies that help you improve in the rankings of all major search engines.